1. The Seller is obliged to provide the Customer with goods in accordance with the order, which are free from defects.

2. Detailed information on the Seller's liability towards the Customer is provided in the Civil Code, in particular in articles 556 to 576.

3. The seller is liable if the goods sold have a physical or legal defect.

4. The customer has the right to submit a complaint in any form, e.g. in writing to the address of the Seller's registered office or by e-mail to the following e-mail address: info@gl-nutrition.com.

5. The Customer exercising the rights under the warranty is obliged to deliver the defective goods to the Seller's address provided in § 3. If, for example, due to the type of goods, its delivery by the Customer would be excessively difficult, the Customer is obliged to make the goods available to the Seller at the place where the goods are found.

6. If these rights are exercised by the Customer who is a Consumer, the delivery costs are borne by the Seller.

7. In order to submit a complaint, it is recommended that the Customer provide the following information, however, failure to provide the indicated data does not affect the complaint process, but may only be helpful to the Seller in the course of considering the complaint:

    a) details of the person submitting the complaint for contact purposes and details of the Seller,

    b) the date of purchase of the advertised goods and the date of notification,

    c) the subject of the complaint,

    d) Consumer's request.

8. In order to submit a complaint, the Customer may use the form provided on the website.

9. The Seller on the website of the online store provides a model complaint form that can be used by the Customer. Failure to use the form does not affect the submitted complaint and the effectiveness of its consideration.

10. If the Seller fails to respond to the complaint within 14 days, the complaint is considered justified. After the expiry of the indicated period, the Seller may not refuse to meet the Consumer's request.

11. The seller bears the costs of replacing or repairing the advertised goods.

Our webstore uses cookies to offer a better user experience and we recommend you to accept their use to fully enjoy your navigation. Accept More info Reject